Terms of Service & Terms of Sale

Effective date: March 2025

IMPORTANT - PLEASE READ CAREFULLY

These Terms of Service and Terms of Sale (collectively, the 'Terms') govern your access to and use of the website, any affiliated webpages, and any purchases of products sold by Elvoriah ('Elvoriah', 'we', 'us', or 'our'). By accessing our website or purchasing our products, you agree to be bound by these Terms. If you do not agree, do not use the website or purchase our products.

1. Eligibility & Website Use

You represent that you are at least the age of majority in your jurisdiction and have the legal capacity to enter into a binding agreement. Our products are intended for personal consumer use and are not intended for minors.

2. Privacy

Your use of our website is also subject to our Privacy Policy and any other policies we publish from time to time. Those policies are incorporated into these Terms by reference where applicable.

3. Cookies & Tracking Technologies

We may use cookies, analytics tools, pixels, and similar technologies to operate our website, improve performance, understand usage, and support marketing activities.

4. Intellectual Property

All content on our website, including text, graphics, logos, images, videos, designs, and software, is owned by or licensed to Elvoriah and is protected by applicable intellectual property laws. No right, title, or interest is transferred to you except the limited right to access and use the website for personal, non-commercial purposes.

5. Products for Personal Use Only

You may not resell, redistribute, export, or otherwise exploit our products for commercial purposes without our prior written consent.

6. No Medical Advice

Our website and product materials are provided for general informational purposes only and do not constitute medical advice. Individual results may vary. You should consult a qualified healthcare professional before using any cosmetic or skincare device if you have medical concerns, are pregnant or nursing, or are unsure whether a product is suitable for you.

7. Website, Pricing & Availability

We may update, suspend, discontinue, or modify any part of the website, product selection, pricing, promotions, or availability at any time without notice.

8. Payments

You represent that you are authorized to use the payment method you submit. All charges are subject to verification. We are not responsible for fees imposed by your bank, card issuer, or payment provider.

9. Order Acceptance

An order confirmation does not constitute final acceptance of an order. We may refuse, cancel, or limit any order for reasons including product availability, pricing errors, fraud prevention, or suspected misuse.

10. Shipping & Delivery

Customers are responsible for providing accurate and complete shipping information. Delivery estimates are not guarantees. Carrier tracking and delivery confirmation may be relied upon as evidence of shipment and delivery.

11. Returns, Refunds & Exchanges

Returns, refunds, exchanges, and related conditions are governed by our Returns & Refund Policy. By placing an order, you acknowledge that refunds may be partial, eligibility conditions apply, certain consumable items may be non-returnable, and requests must be made within the timelines described in that policy.

12. Third-Party Links & Platforms

We may link to third-party websites, marketplaces, payment providers, or social media platforms. We are not responsible for third-party content, services, policies, or practices.

13. Disclaimer of Warranties

To the maximum extent permitted by law, the website and products are provided 'as is' and 'as available' without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement, except where such warranties cannot be excluded by law.

14. Limitation of Liability

To the maximum extent permitted by law, Elvoriah shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to the website, products, or these Terms. Our total liability for any claim shall not exceed the amount paid by you for the product giving rise to the claim.

15. Assumption of Risk

You acknowledge that skincare devices and topical products may involve inherent risks such as irritation, redness, sensitivity, or lack of desired results. You voluntarily assume such risks when using our products in accordance with the provided instructions.

16. Product Disclosures & Safety

You agree to read and follow all usage instructions, warnings, contraindications, and safety guidance provided with the product or on our website. No specific outcome is promised or guaranteed.

17. SMS / Email Marketing

If you opt in to receive promotional or transactional messages from us, you consent to receive such communications in accordance with applicable law. Message frequency may vary. Standard message and data rates may apply where relevant. You may opt out at any time using the instructions in the relevant message.

18. Indemnification

You agree to indemnify and hold harmless Elvoriah from claims, losses, liabilities, and expenses arising from your misuse of the website or products, breach of these Terms, or violation of applicable law.

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-law rules.

20. Dispute Resolution

If a dispute arises, both parties agree to first try to resolve it informally in good faith. If a dispute cannot be resolved informally, it shall be submitted to the courts of England and Wales, unless applicable consumer law in your country of residence requires otherwise.

21. Force Majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including transport disruptions, labour issues, severe weather, acts of government, public utility failures, cyber incidents, or supply chain interruptions.

22. Electronic Communications

By using the website or purchasing from us, you consent to receive communications electronically, including order-related notices and policy updates where permitted by law.

23. Assignment

You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations where permitted by law.

24. Severability

If any provision of these Terms is found unenforceable, the remainder will remain in full force and effect.

25. Entire Agreement

These Terms, together with any policies expressly incorporated by reference, constitute the entire agreement between you and Elvoriah regarding the website and your purchase or use of our products.

26. Contact Information

Elvoriah
contact@elvoriah.com

123 City Road

London EC1V 2NX

United Kingdom